Call Center Manager Job at RTD Talent Solutions, LLC, Richmond, VA

Mjl4cFZRRDR5cTJqMmRnR28vVFhQUlFI
  • RTD Talent Solutions, LLC
  • Richmond, VA

Job Description

RTD Talent Solutions is proud to represent a fast-growing NEMT (Non-Emergency Medical Transportation) technology startup that is redefining how patients access care. This innovative organization leverages a modern transportation management platform, real-time routing capabilities, and a mission-driven commitment to health equity.

They are currently seeking an experienced Call Center Manager to lead the day-to-day performance of their high-volume call center operations. The ideal candidate will bring strong leadership, proven experience in healthcare or transportation environments, and the ability to build a culture of excellence, accountability, and customer-first service. This leader will be responsible for managing call center supervisors, overseeing KPIs and productivity metrics, optimizing workflows, and ensuring a seamless experience for patients, drivers, and healthcare partners.

In addition, the organization is also searching for a Call Center Training Manager to design and implement a best-in-class training and quality program that supports both new hires and existing staff. This role will be instrumental in building scalable onboarding processes, developing training content and SOPs, enhancing quality assurance, and ensuring the workforce is fully prepared to deliver compassionate, efficient, and compliant support. The ideal candidate will have experience creating training frameworks for call center environments—especially those serving healthcare or transportation needs—and will play a key role in elevating team performance as the organization continues its rapid expansion.

Job Tags

Full time,

Similar Jobs

Business Needs Inc

DevOps Engineer Job at Business Needs Inc

 ...Sr. Devops Engineer: Location: Chicago, IL Tenure: Long term Contract Exp- 8-11 Years max. Description: Senior DevOps Engineer focused on hands-on CI/CD and DevSecOps execution, with SAST integration as the top priority, embedding tools... 

Ministry Architects

John's Creek Baptist Church - Youth Pastor Job at Ministry Architects

 ...warm and welcoming. The congregation's focus is on the inward spiritual journey and the outward journey in mission. About the Ministry The youth ministry serves students from 6th through 12th grades. There are currently 56 youth on the rolls, with about 25 participating... 

White Bear Lake Area Schools 624

2026 Camp Summer Administrative Assistant Job at White Bear Lake Area Schools 624

 ...JobID: 9175 Position Type: Summer Programming/Clerical Date Posted: 1/15/2026 Location: District Center...  ...functions. Application Procedure: Apply Online Email: ****@*****.*** Website URL: AN EQUAL OPPORTUNITY... 

Sway

Entry Level Marketing Consultant Job at Sway

 ...questions, then we want YOU! We'reSway, an established event marketing and promotions company located in Jersey City, New Jersey,...  ...looking to expand our dynamic team. As an Event Marketing Consultant, you'll be responsible for promoting our clients' products and... 

Greenlife Healthcare Staffing

Nurse Practitioner Job at Greenlife Healthcare Staffing

 ...Nurse Practitioner -Rhinebeck,NY(#1646) Location: Rhinebeck, NY Employment Type: Full-time or Part-time Salary: $135,000 -...  ...in nursing homes, providing high-quality care to patients. New graduates are welcome to apply, and the position is available as either...