Customer Support / Call Center Representative
Winterville, NC 28590 | Onsite
REQUIRED QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft applications and ability to collaborate in a team environment
PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of FDCPA and compliance protocols
COMPENSATION & SCHEDULE
ROLE IMPACT
This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity.
KEY RESPONSIBILITIES
• Place or receive calls per management’s priority to resolve delinquent accounts
• Meet established goals for daily calls, contact rates, and promises kept
• Negotiate payment arrangements based on customer financial assessment
• Navigate system screens and accurately relay and document account information
• Identify cause of delinquency and recommend resolution strategies
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Call center software and collections platforms
• CRM/ticketing systems
#Arlington123
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...Responsibilities for this Position Sheet Metal Mechanic J4 Location: Norfolk, VA, US, 23523 National Steel and Shipbuilding Com... ...be able to read and interpret mechanical drawings, layout, fabricate, install, and repair sheet metal products related to shipboard...
...We work collaboratively across the organization and with external partners to secure an annual budget of at least $40M. TheFundraising Managerwill focus on securing up to $6 million annually from local and national institutional funders, with a specific emphasis...
...This is a remote position. Work from Anywhere with Internet Booking Travel We have an amazing career opportunity to build dream vacations and business travel with major Hotels, Cruise Lines, Theme Parks, and more! Roles & Responsibilities: Arrange...
...Paso, Weld | Job Duties: Perform tasks involving physical labor at construction sites mostly pertaining to ground preparation, ground compaction... ..., bonuses, or incentives dependent on tenure w/company, experience, or job performance. All deductions from the workers'...
...Sumo Medical Staffing is recruiting an experienced Cardiovascular Surgery Physician Assistant for an ongoing locum tenens assignment in Syracuse, New York. This opportunity offers a weekday schedule with primary focus in the operating room, supported by a collaborative...