Customer Service Agent Job at CallWorks LLC, Remote

M3QxcFV3djd3cWVxMU5rQ3F2SFdPQndIQXc9PQ==
  • CallWorks LLC
  • Remote

Job Description

About the Customer Service Representative Position

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

MUST HAVE OWN EQUIPMENT with AT LEAST i5 processor.

Customer Service Representative Responsibilities

  • Handle high amounts of incoming calls

  • Produce sales leads

  • Identify and evaluate customers' needs to deliver satisfaction

  • Build sustainable relationships of trust through open and interactive discussion

  • Provide accurate, valid and comprehensive information by using the right methods/tools

  • Reach personal/customer service team sales targets and call handling quotas

  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

Customer Service Representative Requirements

  • MUST HAVE OWN EQUIPMENT

  • Must work at least 15 hours a week.

  • Must pack a background check.

  • Strong phone administration skills and active listening capabilities

  • Customer orientation and capacity to adapt/respond to different types of characters

  • Exceptional communication and presentation skills

  • Ability to multi-task, prioritize, and control time effectively

  • High school degree

Job Tags

Remote job,

Similar Jobs

Freshpoint

CDL B Local Delivery Truck Driver - NYC Job at Freshpoint

 ...Season of Opportunity Were Hiring at FreshPoint Connecticut! Work Schedule: Tuesday - Saturday (12AM - 3AM start times), off on...  ...has 1-2 years of Route Delivery experienceBenefits Include: Home in time for Dinner with 10-hour routesEarly Morning Starts (2AM-... 

S & C Electric Company

Electronics Engineer III Job at S & C Electric Company

 ...Job Description As an S&C Electric team member, youll work on projects that have real-world impact. Youll help transform the grid...  ...respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on... 

SGS Consulting

Administrative Assistant II Job at SGS Consulting

 ...Responsibilities: Communicate with provider office Fax provider member list to obtain medical records. Document such activity. Assist HEDIS team with day-to-day operations. Handle incoming calls from HEDIS abstractors and providers, print samples/location pull lists... 

South Dakota State Government

Custodial Technician Lead (Summer Season... Job at South Dakota State Government

 ...provided and employees must comply with uniform dress code. Most summer weekends and Holidays shifts to meet the needs of the park use...  ...How to Apply: Applicants have the option to fill out the online application: Or The State of South Dakota Seasonal/Temporary... 

Kim Luxe Travel

Remote Travel Sales Specialist Job at Kim Luxe Travel

 ...We are seeking a Remote Travel Sales Specialist to assist clients in selecting suitable travel options and coordinating booking details while working remotely. Key Responsibilities: Discuss travel needs and preferences with clients Assist in recommending...