Job Description

For administrative support for our multispecialty medical practice, we are looking for a virtual assistant who is extremely well-organised and meticulous. The ideal applicant will be in charge of scheduling patient appointments, responding to questions, and performing other administrative duties

Responsibilities

• Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).

• Patient Communication: Answer incoming calls, emails, and texts from patients.

• Patient Intake: Collect patient information and prepare for telemedicine appointments.

• Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.

• Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.

• Payment Assistance: Lead patients to process copays and insurance payments.

• Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.

Qualifications

• Strong organizational and time management skills.

• Strong and excellent customer service skills.

• Excellent verbal and written communication skills.

• Proficiency in using medical practice management software (Athena) - nice to have

• Experience with insurance verification and prior authorization processes. - nice to have

• Ability to multitask and prioritize tasks.

• Proficiency in Spanish and/or English.

Applications/Software

• Athena

• Klara

• Availity

• Navinet

• Covermymeds

• Phone System: RingCentral

Client Industry: Health, Wellness and Fitness

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