Job Description

This is a remote position.

24/7 servicing of inbound calls for roadside assistance and other service

requests from client’s customers and/or client account representatives for  assistance with items such as:

• a vehicle that won’t start

• flat tire(s)

• keys locked inside a car

• vehicle out of gas

• vehicle in an accident

• Place outbound calls to listed Service Providers to secure appropriate  towing assistance to resolve the customer’s needs

• Possible outbound calls to client, client’s customers and/or client account  representatives for status and clarification purposes.

• Transferring of inbound calls or outbound calls to other client-designated  internal support departments or client account representatives.

• Outbound coordination to client’s independent service providers.

• Possible follow up calls to independent service providers for clarification  and/or additional calls for secondary services.

• Probing to identify the need of the customer based on  vehicle inoperable situation

• Identifying the customer’s location using Google Maps  and other client tools

• Providing policy coverage details based on the specific  client program

• Securing a Service Provider to assist the customer, based  on the parameters of the policy’s program

• Providing status updates to customers calling after the  initial request for assistance was processed 

Requirements

Please click this link for the Basic PC Requirements  Computer Specifications  

Please note that more detailed information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team. 

Benefits

• Select the company you want to work for within our client base.
  
• Work from home
  
• Flexible schedule 
  

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