Job Description

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Job Summary

As part of Rich’s Smart Factory team, this role is responsible for designing, implementing, and maintaining complex computer systems and networks across multiple manufacturing facilities within the US and Canada. They work closely with other IT professionals, controls engineers, vendors, and operations teams to ensure reliable data flow and system performance across diverse manufacturing environments. The role involves hands-on deployment, troubleshooting, and support of systems and the underlying OT network infrastructure.

This is a remote role in the US, with up to 50% domestic travel.

Key Accountabilities and Outcomes

• Design, implement, and maintain OT network solutions for asset connectivity (PLCs, HMIs, sensors, packaging/process lines)
• Ensure reliable communication using industrial protocols such as Ethernet/IP, MQTT, OPC UA, and Modbus
• Assist in the development and implementation of IT policies and procedures
• Provide technical support and guidance to end users
• Participate in system and network upgrades and migrations
• Conduct system and network performance monitoring and optimization
• Collaborate with cross-functional teams—including IT, controls, vendors, and operations—to deliver integrated solutions

Knowledge, Experience and Skills

Required:

• 2–5 years of experience in operational technology, industrial networking, or systems engineering
• Strong knowledge of OT networking standards, industrial protocols, and asset integration
• Experience with system configuration, deployment, and troubleshooting in manufacturing environments
• Excellent troubleshooting and problem-solving skills
• Strong communication and collaboration skills, with the ability to interface with both technical and non-technical teams

Preferred:

• Bachelor's degree in electrical engineering or computer science
• Experience with communication brokers (e.g., Kepware, Ignition, Aveva)
• Understanding of cybersecurity principles in OT environments is beneficial

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COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$83,555.00 - $113,045.00

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

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