Job Description

Training Coordinator

Location: Knoxville, TN

Position Summary

We are seeking a Training Coordinator responsible for developing, coordinating, and delivering training programs related to all phases of the healthcare revenue cycle. This includes patient registration, insurance verification, coding, charge capture, billing, claims submission, payment posting, and denial management. The coordinator ensures content complies with organizational policies and industry standards to optimize revenue performance and compliance.

Qualifications

• High School diploma or equivalent required; medical courses or college preferred
• Experience in healthcare revenue cycle operations preferred
• Strong understanding of the full healthcare revenue cycle process
• Working knowledge of CPT, ICD-10, and HCPCS coding
• Excellent communication and presentation skills
• Ability to adapt training styles for different learning needs
• Proficiency in practice management systems
• Strong organizational, analytical, and problem-solving skills

Key Responsibilities

• Develop and maintain comprehensive training materials for all revenue cycle functions
• Conduct onboarding and ongoing training sessions for team members
• Provide application and system training to RCM clients
• Collaborate with leadership and quality assurance to identify training needs
• Monitor payer updates, regulatory changes, and industry best practices; integrate these into training content
• Support system implementations and upgrades by training staff on workflow and software updates
• Track and report training completion, effectiveness, and staff performance
• Provide one-on-one coaching and mentorship as needed

Physical Demands

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. Light lifting may be required.

How to Apply

• Apply online at ExpressPros.com/KnoxvilleTN
• Find us on Indeed
• Or contact Matt Chadwell directly:

Matt.Chadwell@expresspros.com

865-531-1720 ext. 201

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Call center: 2 years (Required)
• Staff training: 2 years (Required)
• ICD-10: 2 years (Required)
• CPT coding: 2 years (Required)

Work Location: In person

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