Job Description

We’re Are Changing FINANCE to Finance CHANGE!

At  Climate First Bank , we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, and SBA loans—all designed to power a better future.

With branches in  St. Petersburg, Winter Park, Mount Dora , and a growing  digital presence , we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them.

Join the Movement

We’re looking for  driven, mission-aligned individuals  ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced environment, and want to be part of something bigger, you’ll feel right at home.

Our team is made up  of goal-setters, go-getters, and changemakers . We celebrate wins, tackle challenges head-on, and push the boundaries of what a bank can do. If you’re fueled by purpose and growth, this is your place.

Now Hiring:  As our Virtual Receptionist , you will be the first line of defense for all incoming phone calls through our main phone number. You will expertly route phone calls and answer simple customer inquiries with a smile and first impression that leaves nothing to be desired. This is more than just a job — it’s a chance to make a meaningful impact through purpose-driven finance .

Thrive at Climate First Bank

At Climate First Bank, we’re not just building a better future for the planet — we’re also investing in yours. We offer a comprehensive, people-first benefits package that supports your health, finances, and overall wellbeing.

  Health Coverage

• Medical, Dental & Vision Insurance — 100% Paid by Us (employee coverage, employer contribution towards dependents
• Health Savings Account (HSA)  with tax advantages and generous contribution limits
• Free Telemedicine access via Teladoc

  Financial Wellness & Wealth Building

• 401(k) with 6% Employer Match —  start saving for retirement with a strong head start and no vesting period.
• Employee Stock Options and Grants —  share in the success you help create.
  • Exclusive Employee Banking Perks — including employee only account and loan products.
  • 0% Financing for Employee Solar Loans —  power your home sustainably.
  • 0% Financing for Eligible Electric Vehicles (EVs) —  drive the change you believe in.
  • Referral Incentives —  earn rewards for referring great people or business to us.

Generous Paid Time Off

• 2–4 Weeks of Base Vacation  for full-time employees based on officer level.
• 8 days of Paid Sick Time  for all full-time employees.

Protection & Peace of Mind

• Company-Paid Life Insurance 
• Short- & Long-Term Disability Insurance
• Voluntary Life, Accident & Critical Illness Coverage
• Employee Assistance Program (EAP)  with free counseling, legal, and financial services

What You’ll Be Driving as a Virtual Receptionist:

• Masterfully Route Calls Efficiently and expertly answer all incoming phone calls through our main phone number. Handle simple inquiries like account balance checks and route more substantial requests to our Customer Service team members and bankers. Make all callers feel welcome and well taken care of with your professional, customer obsessed and efficient attitude.
• Keep Call Backlogs at Bay Through your outstanding efficiency and deep knowledge of the Bank, our services and organizational structure, you will keep call times to a minimum while still providing incredible service to our customers. You will smoothly answer all calls and prevent call backlogs at all costs. Having a call go to voicemail is your worst nightmare and you fight it with the passion and confidence only a seasoned phone warrior like you can demonstrate.
• Champion our Mission fiercely and passionately You’ll adopt and practice a commitment to social, economic, environmental, and racial justice. You will apply curiosity and interest in our core values and pursue education related to sustainability practices.

Who You Are:

• High-Volume Tested This isn't your first rodeo. You have worked in a Call-Center before or have otherwise gained experience with high-call volume environments. You have the patience of a saint and nothing can throw you off.
• Service Obsessed You’re a natural at making people feel heard, valued, and supported. You thrive on delivering exceptional service. Our customers are your top priority, and you take pride in the white glove support you provide to them.
• Entrepreneurial Self-Starter You love taking charge of your work product and take great pride in delivering consistently great results. Once you know what is expected of you, you run with — and know when to slow down and ask for help. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance.
• Master Communicator You’re a miracle worker on the phone. Unphased in any scenario with nerves of steel and the kind confidence that will leave even the most stressed or disgruntled customer defenseless. You’re warm, concise, and professional. You listen deeply and respond thoughtfully.
• Banking Expert You understand banking and our products and can speak intelligently to our products and services.
• Tech-Forward Thinking You’re quick to learn new tools and excited by innovation.
• Team Player with a Spark You lift others up, share ideas, and bring positive energy to everything you do.

The Rockstar Receptionist we are looking for is located in the United States and able to consistently work Eastern Standard Time hours.

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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